Accessibility statement

The portal follows the WCAG 2.2 AA guidelines: strong colour contrast, full keyboard navigation with visible focus, labelled controls, semantic headings and screen-reader announcements for status changes.

Animations are reduced or removed when your device asks for reduced motion, and the interface scales with your text-size settings.

If you cannot complete a step online, the CPCS AI assistant offers voice conversation in Amharic, and any service can be completed at a service center by appointment.

If a page is hard to use, report it through the complaints service and name the page. Accessibility problems are treated as service faults.